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Terms and conditions

As of 15.12.2011

All titles can be purchased from the Aarhus University Press website. Prices are subject to availability and price increases. All prices are shown with 25 % VAT.

If you have problems completing an order, please call us at +45 87 15 39 63. We answer the phone weekdays 8:30-15:30.

Discounts

Aarhus University Press offers three different types of discounts on purchases made on our website.

First: "3 FOR 2". Our regular discount is "3 books for the price of 2". This means that when you choose three different titles, you always get the cheapest title for free. This includes single issues of a journal. The discount does not apply if you purchase multiple copies of same title; titles must be unique.

The discount will appear automatically when you have added two books to your shopping cart and go to a third book's webpage. Here, the previous price will be crossed out, savings will be calculated and the discounted price made clear.

Second: FREE SHIPPING. If you buy for over 500.00 DKK (inc. VAT), your order will be delivered with free shipping within Denmark, excl. the Faroe Islands and Greenland.

Third: FREE E-BOOK. As something quite unique to Danish web shops we include a free e-book when you purchase a physical book. If there is an associated e-book, this will be clearly stated on the book's website (to the left of the book's cover). We currently have nearly 300 titles converted into e-book format, and are working on offering our customers an e-book for all new titles. You can of course opt to buy an e-book without the physical book.

Please refer to our website for updates about new e-books, or subscribe to our newsletter here.

Ordering and Payment

Step 1

Once you have found an item you wish to purchase, click on 'add to basket'. You can at any time click on your shopping cart and you can easily change the quantity of any title or remove selected items.

Step 2

When you are satisfied with the contents of your cart, click on the link "Forward your information" below. Here you must enter your name and address, your email address and mobile number.

Using your mobile number, Post Denmark will send you an SMS with information about the  shipment of  your package. If your order weighs less than 2 kg, it will be sent as a letter, and no SMS will be sent.

By default the shipping address is selected to match the billing address. Should your letter be delivered to an address other than your billing address, you must remove the checkmark next to "Send to the address above" and enter an alternative shipping address. Please note that all packages weighing more than 2 kg to private customers will be sent as packages without delivery, unless you in the commentary field indicate that you wish the package sent directly to you. All letters will be sent directly to your adress.

For your security, your email and mobile number are only used in this order. We do not store this information for any other use.

Step 3

You can now click on the link "Continue to payment". As a private customer, you can pay online by credit card. If you have indicated that you are a business, you now have the opportunity to choose between either debit card, invoice or EAN.

Step 4

You finish your order by clicking on "Continue to review your order" in which you are presented with an order summary. To begin the checkout process, you must agree with Aarhus University Press terms and conditions. Payment is made via an encrypted SSL connection with Dibs (certified payment service provider) where you must choose to pay with your Dankort, VISA-Dankort, VISA or Mastercard. This is done by selecting a card, entering your card details and approving your purchase by clicking on "Validate payment".

Payment is complete when you come to the page: "Payment accepted". Click "Next" to see your receipt. You may print this receipt if you wish, but you will receive an order confirmation by email.

Terms and Conditions

All prices are current retail prices including VAT. VAT registered customers can enter their VAT number and can be exempted from paying Danish VAT. Upon delivery to addresses outside the EU, VAT is always deducted automatically.

When you have completed an order, you will receive an order confirmation - usually within a few minutes. Please verify that the order confirmation is correct. Contact the publisher at +45 87 15 39 63 if you discover any errors or omissions.

If you pay by card, the amount is withdrawn from your account when your goods are dispatched from our warehouse. If your purchase was made on a weekday before 11.30 CET, we will typically send your goods the same day. If the purchase is made after 11.30 CET, orders are usually shipped within 24 hours. You will receive an email when the order is shipped.

In Denmark, we send your order with Post Denmark. Orders sent by parcel post will be sent without delivery, unless you have indicated otherwise, and you will receive an SMS to let you know when you can pick up your order. Book packages of less than 2 kg to private customers are sent by letter post to customers in Denmark. Letters will be delivered to your indicated adress. Orders of more than 500 g to business customers will be sent as packages. Shipments abroad are sent by Post Denmark International.

Shipping cost is automatically calculated according to weight and size.

Aarhus University Press strives to deliver your purchases as quickly as possible. In Denmark, the package will usually be received 4 working days after the order is processed. In Europe, your orders should arrive within a week, and overseas shipping time ranges from 4-5 business days to 4-12 weeks depending on destination.

Special rules for clients from USA, Canada or England

As a customer from USA, Canada and England you cannot buy books directly from our website www.unipress.dk. When you place an item in your shopping cart, you will be re-directed to our respective American or UK distributors. You can also choose to go directly to our distributors' homepages, which are:

England: Gazelle Book Services

USA: ISD

Delivery of ebooks

Ebooks and mp3 audiobooks are delivered via an email with a download link. This delivery is free to you as a user. You will first receive an order-confirmation email and then an email with a download link. Please note that this link can only be used once. If you purchased an ebook that is DRM-protected, it is important that you have installed Adobe Digital Editions on your computer before you download the file. Read more about ebooks here (link).

Refund Policy

According to the Consumer Contracts Act, there is a 14 day return on all goods purchased on the Internet. The product must be returned in unused, resellable condition to the publisher's head office in Aarhus:

Aarhus University Press 

Finlandsgade 29

DK - 8200 Aarhus N

The customer is responsible for payment of the return postage as well as for the product during shipment. It is therefore a good idea to get a receipt from the post office when returning an item. Please enclose a copy of your order confirmation and send the item in its original packaging. When we recieve the product, your account will be credited.

We do not accept returns of ebooks or audio books, as these are supplied as files in an email with the download link.

Complaints

There is a 24-month warranty on all products. If you receive goods which are incorrect, or if we have inadvertently sent you a wrong item, you can of course return or exchange the goods. In this situation, the publisher will pay the return postage. You must let us know within two months after you discover the error. Before returning the items please contact us by phone or email and explain the issue.

Please note that there is no warranty on e-books.

Aarhus University Press liability

We assume that you are familiar with the Aarhus University Press terms and conditions. Significant changes of conditions will be posted on our website. Aarhus University Press is responsible for product quality, and any claims about the product should be made to us. We assume no further responsibility for any delays and errors, unless they have occurred intentionally or through gross negligence. Aarhus University Press assumes no liability for indirect damage to the goods. Our clients are protected by the rights set out in the legislation stated in Danish law and contract law.

Handling of personal information

Aarhus University Press does not see the personal information you enter during the buying process. Credit card information is sent in an encrypted connection via Dibs. We do not store cookies containing information about your order on your computer. We treat your personal information as confidential and record only what is necessary to process the transaction. The information is only available for carrying out the order. Danish law requires that we store this information for five years.

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